Category Archives: PC Support

HP Pro Tower 400 G9- White screen when putting in a new graphics card

Posted on March 13, 2025 by mclark

Quick Solution…Boot up PC – turn off bit locker. Restart PC.BIOS screen (Escape on boot)Find and Disable Direct Memory Access Protection (DMA). Shutdown PCInsert the graphics card.Boot up PC in Windows, make sure drivers are installed (automatically or by downloading)Setup … Continue reading →

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Seagate Green Drives and Slow Dell PCs

Posted on September 28, 2021 by mclark

Are you living with a computer with terrible performance issues? I have had a spate of such problems with fairly new PCs. Various Dell PCs have been sold to clients with the main (and only) boot drive as the Seagate … Continue reading →

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Shredding data before you give your PC away…

Posted on January 28, 2021 by mclark

matthew.clark@bristol-computer-support.co.uk Your old PC was full of your data.  Maybe you had all your family photos, a copy of your passport that you scanned in when you bought your flat?  You might have an excel file with your pension details?  … Continue reading →

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Sony Bravia TV

Posted on January 5, 2021 by mclark

Helped a client recently with a TV issue. The Sony Bravia was setup using WiFi, but the iPlayer was forever pausing and stuttering on playback.  The router was close, just one wall away.  First thing, we hard wired the TV … Continue reading →

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Office365 SMTP Settings

Posted on December 18, 2020 by mclark

Office365 SMTP Settings My company uses Office 365 for many things, but mainly email.  We, and many clients use other software, such as Encore for Estate Agents, accounts packages, marketing databases etc.  I use QuickFile for accounts.  We want to … Continue reading →

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Dropbox app not connecting to sync your files

Posted on December 10, 2020 by mclark

Hi All, If you use Dropbox and Eset Security products, you might have noticed it has stopped working and files are no longer syncing – something about cannot make a connection using SSL or something. Run this update from the … Continue reading →

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Phishing email – sent to me today!

Posted on November 24, 2020 by mclark

Hi Everyone, I have just received a classic phishing type email.  The hacker has worked out or guessed that I use Office 365 for my email, and they have generated the email and text below.  The actual email looks like … Continue reading →

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Working From Home – Cybercriminals wet dream!

Posted on November 18, 2020 by mclark

Cybercriminals must be enjoying these times! So many people are now working from home, probably on their own laptop or desktop. IF THESE DEVICES WERE in the office, the IT department would be making sure all the patches were applied, … Continue reading →

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Laptop slow? We can speed it up, solid state drive installation

Posted on November 17, 2020 by mclark

Most new laptop prices seem to have gone through the roof.  It seems to be related to Brexit and Covid.  It’s a bitter pill to pay, but there is an alternative solution. Your current laptop may last 2 more years … Continue reading →

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MESH WiFi Installation Bristol

Posted on November 13, 2020 by mclark

We’re installing 2 or 3 WiFi Mesh installations a week here at Bristol Computer Support. Clients previously had powerline devices, cables everywhere and randem access points placed around their houses and businesses.  With MESH, we taking all that away, replacing … Continue reading →

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